Prices, Terms and Conditions and How to Book
PRICES:
Altitude does not list prices on the website as we quote for each event based on the details of that particular event. Please contact us with the following information so that we can provide you with an accurate quote:
- Piece(s) of equipment/type of session required
- Hire Date(s)
- Hire Location
- Running Times
- Intended Useage (so that we can gauge staffing requirements and allocate the correct number of instructors)
- Will there be a power supply?
Should several pieces of equipment be hired at once or for several days we can probably offer a better price as we may be able to save on staff or transport costs.
HOW TO BOOK:
1). Phone or e-mail to check availability and to obtain a quote for your event.
2). Read the relevant booking conditions below.
3). Print off a booking form and return it when completed with full payment.
4). Sit back and count down the days until Altitude arrive and help make your event a success!!
BOOKING FORM:
Booking Form (please print and return by scanning/email or post once completed) - Please click here for the booking form
ALTITUDE'S MOBILE CLIMBING WALL BOOKING TERMS AND CONDITIONS
- Full payment must be received at the time of booking unless otherwise arranged.
- Cancellations must be notified in writing, at least 30 days prior to the intended booking and will incur a 50% fee. Late cancellations will be subject to the full fee.
- Altitude’s staff are entitled to work in a safe environment. If this should become a problem, we reserve the right to suspend the activity.
- We reserve the right to send away any person who is found to be unmanageable or a danger to the safety or enjoyment of others. No refund will be given.
- Safety is paramount and all participants must accept that the decision of the instructor is final and at all times accepted by the participants.
- If the booking is on behalf of a school, it is your responsibility for gaining parental permission, and medical information where necessary. If is also your responsibility to inform the County Council and the EVC where necessary.
- No one under the influence of drink or drugs may use ANY of our equipment.
- Altitude does not provide waterproof clothing so please ensure clients bring the appropriate clothing with them.
- Altitude reserves the right to substitute hired equipment with equipment of a similar type and value in the event of damage or loss of pre booked equipment.
- Once sited, equipment will not be moved. The collection time stated is the time that we can drive onto the event and start breaking down.
- In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfill our contractual obligations our liability is limited to a refund of any monies paid in relation to the contracted event or a pro rata reduction in the hire fee in the event of a delayed start. No further compensation will be paid.
- In the event of any damages or loss caused by participants to property or equipment in use (except for wear & tear) the client will be charged the full replacement cost.
- Altitude reserve the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, terrorism, severe weather or any other circumstances which would subject Altitude or any of its employees or participants to danger.
- No liability is accepted for loss or damage to property belongings to any participants including clothing, cameras, watches, phones, etc.
- No liability is accepted for personal injury or death of any participants however caused unless by proven negligence of Altitude.
- Any congestion charges, parking fees or other tolls that are not quoted for will be liable for payment by the client.
- Bookings can only take place on private land with the landowners permission.
- All users must be able to understand spoken English for the safety briefings.
- The Climbing Wall is not suitable for anyone to use during pregnancy or for anyone suffering any previous relevant medical history.
- Altitude is not responsible for any damage to the ground surface from our equipment.
- Climbers must weigh between 3.5 and 18 stone (22 and 110kgs).
- Please ensure that you have consulted the trailer dimensions (2.75m wide, 2.75m high and 10m long) to check that we will be able to gain access to your venue and that the site is suitable for setting the wall up on. The wall needs to be located on firm FLAT/LEVEL ground with a pitch size of at least 8m frontage and 15m depth with no overhead wires or low hanging trees. We drive in one of the 8m sides and out the other so we cannot be penned in on these 2 sides. We cannot gain access up steep slopes with sudden gradient changes as the trailer will ground out.
- The climbing wall is fully weather resistant but it is not considered to be safe practice to use in periods of heavy rain, when wind speeds exceed 30mph or during lightning storms. We therefore reserve the right to suspend climbing during periods of extreme weather.